Patients & Vistors

Primary Care Patient Portal

For primary care patients

My Hospital Chart

Inpatient or outpatient services

Pay Your Bill

Pay your bill online


Join our team


Events and Seminars

What can we help you with?

Whether you are a patient or visitor, we are here to assist you before, during and after your visit. This page is designed to answer questions you may have. If you have additional questions, please ask our volunteers at the Information Desk in the main lobby or email HealthBeat@nfmmc.org.

Important Patient/Visitor Information

Health Care Proxy & Health Information Authorization

The New York Health Care Proxy Law allows you to appoint someone you trust — for example, a family member or close friend – to make health care decisions for you if you lose the ability to make decisions yourself. By appointing a health care agent, you can make sure that health care providers follow your wishes. Information and Health Care Proxy forms are available from the New York State Department of Health.

To obtain a copy of your medical records, please download the form here.

Instructions: Please mail completed authorization to Niagara Falls Memorial Medical Center,
Attention: Health Information Services, 621 Tenth St., Niagara Falls, NY 14302 or fax it to (716) 278-4068.

Parking and Visting Hours


Free Valet Parking is available.

Convenient parking for the hospital and the Memorial Medical Office Building is available in the parking ramp at 620 Tenth Street at a nominal cost of $4 per day. A pedestrian walkway connects the third floor of the parking ramp to the hospital lobby. Patients for the Medical Office Building will take the parking ramp elevator to the seventh floor.

Emergency Department and Heart Center of Niagara patients can also use the surface level lot at the corner of Tenth Street and Walnut Avenue.

Free surface parking is available at the Summit Healthplex, Grand Island Family Medicine and Lewiston Primary Care.

Visiting Hours

Visiting hours for most patient rooms are from 11 a.m. to 8:00 p.m.

The Clinical Coordinator/Charge Nurse of each patient care area may make exceptions on an individual basis.

All visitors are required to check in at the lobby Information Center. Visitors are encouraged to help us maintain a quiet environment on patient floors.

Mary C. Dyster Women’s Pavilion

Visiting hours for patients including maternity patients are from 11 a.m. to 8:00 p.m. All visitors are requested to stop at the nurses’ station before entering the patient’s room.

Hospice Patients

Hospice patients are allowed unlimited visitors at any time.

Intensive Care/Critical Care Unit

No more than one visitor at a time may visit a patient’s room during the following hours:

11 a.m. to 8 p.m.

Behavioral Health

Visiting hours on A-3 are 1:00 p.m. – 2:00 p.m. and 6:00 p.m. – 7:00 p.m.

Skip to content