Care Management Agency

Coordinated Care For Adults & Children

home health service

Chronic and Mental Health Conditions

The Niagara Falls Memorial Medical Center Care Management Agency provides services to all Medicaid eligible clients with chronic conditions in Niagara County.

You will be provided a case manager to assist you with your basic needs such as clothing, food, health care and housing.  For those struggling with a chronic condition or mental health condition.



Our Commitment To Our Community

We are a care management agency that is deeply rooted in the community. We believe that connecting with our community is a vital part of who we are. After all, it’s in our name!
As a commitment to our values -collaboration, commitment to excellence, community, compassion, courage, and customer service – our staff goes the extra mile for our clients.
Think Memorial…Caring, Connecting, Community.

What we offer:


Comprehensive care management


Care coordination


Post-hospitalization follow up


Comprehensive pediatric care coordination


Health promotion


Family support


Referral to community and social support services

home health service

Who is eligible? 

Adults and Children

People who have Medicaid or are Medicaid eligible and have a chronic medical condition such as diabetes, asthma, obesity, substance abuse, and other type issues including. Other qualifying conditions may include serious mental illness or HIV/AIDS diagnosis.

Health Homes are for people with Medicaid who:

  • Have 2 or more chronic conditions
  • Have one chronic condition and are at risk for a second
  • Have one serious and persistent mental health condition

Chronic conditions listed in the statute include mental health, substance abuse, asthma, diabetes, heart disease and being overweight. Additional chronic conditions, such as HIV/AIDS, may be considered by CMS for approval.

  • States can target health home services geographically
  • States can not exclude people with both Medicaid and Medicare from health home services

To enroll in our Health Home, call 716-278-4647 or click on the link “Apply” below to complete the enrollment form.


What are the costs?
We are a FREE program for qualified Medicaid patients!
The Health Home services are paid for by New York State Medicaid.There is no out of pocket expense tothe client


The Children’s Health Home began in December 2016.

We are excited to provide comprehensive care management services to children and families in Niagara County. Every child and youth enrolled in the health home will have their own care manager who works with them and their caregiver. The NFMMC Health Home and its partners recognize and respect the caregiver as the child’s natural care manager.

All children and youth enrolled in the Health Home must have active Medicaid or be

Medicaid eligible and fall into one of the following categories: Two or more chronic medical conditions (includes BMI at or above the 85 Percentile), Trauma and at risk for another chronic condition, Serious Mental Illness or Emotional Disturbance, HIV/AIDS.

The child and caregiver will have a dedicated care manager who will be available to them via phone, home visits, secure text messaging, joint visits with providers i.e. pediatrician, school, social services etc.

For more information, call 716-278-4647


To learn more or to find out if you qualify, call
 716- 278-4647  or  716-438-4490.

Our Adult Care Management Agency serves ages 21 years and older

Children’s Care Management-serves those from birth age 21.


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