What can we help you with?

Whether you are a patient or visitor, we are here to assist you before, during and after your visit. This page is designed to answer questions you may have. If you have additional questions, please ask our volunteers at the Information Desk in the main lobby or email HealthBeat@nfmmc.org.

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Important Patient/Visitor Information

Health Care Proxy

The New York Health Care Proxy Law allows you to appoint someone you trust — for example, a family member or close friend – to make health care decisions for you if you lose the ability to make decisions yourself. By appointing a health care agent, you can make sure that health care providers follow your wishes. Information and Health Care Proxy forms are available from the New York State Department of Health.

Medical Records

If you wish to obtain a copy of your medical records or to authorize their release to a third party, please complete and submit this Health Information Authorization.

Download our Notice of Privacy Practices


Convenient parking for the hospital and the Memorial Medical Office Building is available in the parking ramp at 620 Tenth Street at a nominal cost of $2 per day. A pedestrian walkway connects the third floor of the parking ramp to the hospital lobby. Patients for the Medical Office Building will take the parking ramp elevator to the seventh floor.

Emergency Department and Heart Center of Niagara patients can also use the surface level lot at the corner of Tenth Street and Walnut Avenue.

Free surface parking is available at the Summit Healthplex, Grand Island Family Medicine and River Road Primary Care Center.

Visiting Hours

Visiting hours for most patient rooms are from noon to 8:30 p.m.

The Clinical Coordinator/Charge Nurse of each patient care area may make exceptions on an individual basis.

All visitors are required to check in at the lobby Information Center. Visitors are encouraged to help us maintain a quiet environment on patient floors.

Mary C. Dyster Women's Pavilion

Visiting hours for patients including maternity patients are from noon to 8:30 p.m. All visitors are requested to stop at the nurses' station before entering the patient's room.

Parents of newborns on the maternity unit are welcome to visit from 9 a.m. to 10 p.m.


Visiting hours for pediatric patients are noon to 8:30 p.m. Parents or guardians may stay with a child at all times if desired.

Hospice Patients

Hospice patients are allowed unlimited visitors at any time.

Intensive Care/Critical Care Unit

No more than two visitors at a time may visit a patient's room during the following hours:

11 a.m. to 3 p.m.
7 to 9 p.m.

Small groups of visitors may wait in the ICU waiting room. Large groups of visitors must wait in the main lobby area on the hospital's first floor.

Adult Psychiatric Units

Visiting hours on A-2 and A-3 are 1:30 p.m. - 2:30 p.m. and 7:00 p.m. - 8:00 p.m.


Schoellkopf Park

Looking for a quiet moment? Enjoy historic Schoellkopf Park located between Pine and Walnut avenues directly behind the hospital. Take a walk along beautiful garden paths, enjoy the Schoellkopf Park fountain and relax on a park bench. Originally built in 1913, the award-winning restoration of the park was completed in 2007.


An ATM machine is located in the hospital's main lobby.


If you need a quiet place for prayer, meditation or a peaceful moment, a chapel is located on the mezzanine of the hospital's main lobby.


Our new Tenth Street Café is now open ! Memorial's all-new dining experience, complete with pizza oven and WiFi access, is serving delicious, homemade menu items weekdays from 7 a.m. to 2 p.m.  The Café’s lounge and seating areas, including vending machines, are open 24/7.

Tim Horton's Café and Bake Shop

Tim Horton's Café and Bake Shop, located next to the hospital’s main lobby, is open:

Monday through Friday 6 a.m. - 6 p.m.

Seating is available on the mezzanine of the hospital's main lobby.

Gift Shop

Memorial's Gift Shop is located on the ground floor adjacent to the hospital's main entrance. Staffed primarily by volunteers from Memorial's Auxiliary, the shop offers a wide selection of gifts, cards, jewelry, accessories, baby items, toys, candy and personal items for patients. For a special gift for a patient – or for yourself – be sure to stop by the Memorial Gift Shop.

The Gift Shop is open Monday through Friday, 9 a.m. – 4 p.m. All proceeds benefit Memorial Medical Center.

Private Rooms

Memorial Medical Center offers private patient rooms at no extra charge for hospital patients and Schoellkopf Health Center residents.