What can we help you with?
Whether you are a patient or visitor, we are here to assist you before, during and after your visit. This page is designed to answer questions you may have. If you have additional questions, please ask our volunteers at the Information Desk in the main lobby or email HealthBeat@nfmmc.org.
Important Patient/Visitor Information
Health Care Proxy
The New York Health Care Proxy Law allows you to appoint someone you trust — for example, a family member or close friend – to make health care decisions for you if you lose the ability to make decisions yourself. By appointing a health care agent, you can make sure that health care providers follow your wishes. Information and Health Care Proxy forms are available from the New York State Department of Health.
If you wish to obtain a copy of your medical records or to authorize their release to a third party, please complete and submit this Health Information Authorization.
Convenient parking for the hospital and the Memorial Medical Office Building is available in the parking ramp at 620 Tenth Street at a nominal cost of $2 per day. A pedestrian walkway connects the third floor of the parking ramp to the hospital lobby. Patients for the Medical Office Building will take the parking ramp elevator to the seventh floor.
Emergency Department and Heart Center of Niagara patients can also use the surface level lot at the corner of Tenth Street and Walnut Avenue.
Free surface parking is available at the Summit Healthplex, Grand Island Family Medicine and River Road Primary Care Center.
Visiting hours for most patient rooms are from noon to 8:30 p.m.
The Clinical Coordinator/Charge Nurse of each patient care area may make exceptions on an individual basis.
All visitors are required to check in at the lobby Information Center. Visitors are encouraged to help us maintain a quiet environment on patient floors.
Mary C. Dyster Women's Pavilion
Visiting hours for patients including maternity patients are from noon to 8:30 p.m. All visitors are requested to stop at the nurses' station before entering the patient's room.
Parents of newborns on the maternity unit are welcome to visit from 9 a.m. to 10 p.m.
Visiting hours for pediatric patients are noon to 8:30 p.m. Parents or guardians may stay with a child at all times if desired.
Hospice patients are allowed unlimited visitors at any time.
Intensive Care/Critical Care Unit
No more than two visitors at a time may visit a patient's room during the following hours:
11 a.m. to 3 p.m.
7 to 9 p.m.
Small groups of visitors may wait in the ICU waiting room. Large groups of visitors must wait in the main lobby area on the hospital's first floor.
Adult Psychiatric Units
Visiting hours on A-2 and A-3 are 1:30 p.m. - 2:30 p.m. and 7:00 p.m. - 8:00 p.m.